Privacy Policy

Effective Date: October 2025
Last Updated: October 2025

1. Introduction

This Privacy Policy explains how TheraSpace Services Ltd (“we”, “our”, or “us”) collects, uses, and protects personal data obtained through our website, https://theraspaceservices.com (“the Site”).

TheraSpace Services Ltd is committed to protecting your privacy and ensuring that all personal data is collected and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We operate from the following registered address:
TheraSpace Services Ltd
Unit 3 Batsford Estates,
Batsford, Moreton-in-Marsh,
Gloucestershire, GL56 9QF, United Kingdom.

If you have any questions regarding this Privacy Policy, please contact us at:
📧 lucy@theraspaceservices.com

2. Data Controller

Hayley Folley is the data controller for TheraSpace Services Ltd and responsible for determining how your personal data is processed in connection with this website and our services.

3. Information We Collect

We may collect and process the following personal data when you interact with our Site:

Contact information (name, email address, phone number) provided via our contact form.
Referral information (name, contact details, relationship to individual, relevant background information) provided through our referral form.
Technical data such as your IP address, browser type, and activity on the Site (collected via analytics tools such as Google Analytics).
Communications data, including correspondence sent to or received from us.

We do not collect sensitive clinical or therapeutic records through this website. Such information, where relevant, is handled securely offline in accordance with our safeguarding and data protection policies.

4. How We Use Personal Data

We process your personal data for the following purposes:

To respond to enquiries submitted via the contact form.
To process and manage referrals received through the referral form.
To maintain records for administrative and operational purposes.
To monitor and improve the Site’s performance and user experience.
To comply with legal and regulatory obligations.

We will only use your data where we have a lawful basis to do so, including your consent, performance of a contract, legal obligation, or our legitimate interests.

5. Data Retention

We retain form submissions and referral information for 12 months from the date of submission, unless a longer retention period is required by law or to comply with our safeguarding obligations.
After this period, your data will be securely deleted or anonymised.

6. Data Sharing and Transfers

We do not sell, rent, or trade your personal data.

We may share data with trusted service providers where necessary for website functionality, including:

WordPress (website platform and hosting environment)
Google Analytics (website traffic analysis)
Google Maps (embedded location features)
Google Fonts (website typography)

These providers may process limited technical data in accordance with their own privacy policies. Where data is transferred outside the UK or EEA, appropriate safeguards are applied in line with UK GDPR requirements.

7. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures include secure hosting, limited data access, password-protected systems, and data encryption where applicable.

8. Your Rights

Under UK data protection law, you have the following rights:

Right to access – request a copy of the personal data we hold about you.
Right to rectification – request correction of inaccurate or incomplete data.
Right to erasure – request deletion of your personal data where lawful.
Right to restrict processing – request that we limit processing in certain circumstances.
Right to data portability – request to receive your data in a structured, commonly used format.
Right to object – object to processing where we rely on legitimate interests.
Right to withdraw consent – where processing is based on consent.

To exercise any of these rights, please contact us at lucy@theraspaceservices.com.
We will respond within one calendar month in accordance with statutory requirements.

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve performance, analyse traffic, and personalise user experience.
A full description of how we use cookies will be provided in our Cookie Policy.

You can manage cookie preferences via your browser settings at any time.

10. Links to Other Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of such sites. We encourage users to review the privacy policies of any third-party websites visited through external links.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our operational practices. The updated version will always be posted on this page with the effective date amended accordingly.

12. Complaints

If you have concerns about our use of your personal data, please contact us first at lucy@theraspaceservices.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:
https://www.ico.org.uk